Website FAQs

Detailed instructions on how to set-up your family calendar are linked here.

If you receive a message that your player is ineligible, please complete Step One of the Registration Process, which includes your General Registration Medical Information. This is required for ALL NCWC programs and needs to be completed once a year beginning Feb 2026 for the following year.

• Login to your Crossbar account
• Select Account on the top left of your screen
• Select Settings
• Update your email!

*please note our Annual Dues billing system is not synced with Crossbar. If you have a new email, you MUST also email ncwinterclub@gmail.com to notify our team for future billing cycles.

Please note this system is a registration based system so you can not update your address until you register for your General Registration, a class, tryout, etc. If you have already registered for all opportunities for the season, you can email ncwinterclub@gmail.com and we can do our best to update your records for you.

• Log in to your account
• Select Account in the top left
• Select the big grey plus and add your family member.

In addition, please reach out to ncwcnontravelregistar@gmail.com so we can send you a link to add them to the membership database. If you don't complete that link, you will never receive emails on behalf of that child.

If you are in need of assistance, reach out to ncwinterclub@gmail.com

WHY IS ONLY ONE PARENT RECEIVING EMAILS?

Likely because the additional parent did not complete Step 6. IF THE PARENT DOES NOT CREATE AN ACCOUNT SUPPLYING THEIR NAME, SELECTING A PASSWORD, AND SUPPLYING A PHONE NUMBER THEY WILL NOT GET ALL EMAILS RELATED TO THE PARTICIPANT!

1. Log in to the website using the same email address. This must be done on the organization website, not the mobile application.
2. Click Account in the top navigation.
3. Click Participants in the left navigation (click the down arrow if you are accessing the website from a mobile device).
4. Click 'View Details' on the participant in question.
5. Once on the player profile, click +Add Account at the top.
6. Enter the user's email address. If the user already has an account, they will be added immediately. If the user does not have an account, then a verification email will be sent to them. They must click on the link to verify their email and then create an account by supplying their name, selecting a password and supplying a phone number. The user will be added once they have created their account.

HOW TO RECEIVE EMAILS

Not receiving emails? Here are the steps to take:

1. Make sure your profile settings are set to receive emails from your organization.
2. If your organization has sent an email and you haven't received it, check your SPAM folder.
3. If the email is not in your SPAM folder, log in to the email provider's website. The spam folder often doesn’t completely sync to other apps such as Apple Mail or Android email apps.
4. If you have recently updated your email, you MUST follow the instructions in the verification email to verify the new email. You will NOT receive any emails until it is verified.
5. Lastly, be sure that you have notifications@ncwinterclub.com and accounts@crossbar.org

All registered Crossbar users will have access to the Crossbar mobile applications on both iOS and Android. However, to get access to existing players and teams, you may need to be granted access.

NOT RECEIVING MOBILE APP NOTIFICATIONS?

Follow the device-specific instructions below to ensure that notification settings are correct. Once completed, log out and back into the Crossbar application even if you did not change. Click here for full instructions.

TEAMS MISSING IN MOBILE APP?

When you log into the mobile app, click on the menu button and then Teams, you will be presented with a list of active teams that are associated with your account.

If you are missing teams from that list, the cause is likely because your account is not associated with the team.

If you are a player or a parent:

Verify that your account is associated with the participant.

1. Log in to your organization's website using the same email address.
2. Click Account in the top navigation.
3. Click Participants on the left navigation (click the down arrow if you are accessing the website from a mobile device).
4. If you do not see the player, then you request access to the player from the user who registered the player. Click here for help.
5. If you see the player, click on View Details.
6. Once on the player profile, scroll down to Teams.
7. If the team is NOT listed, then it means one of two things:
8. The player has not been rostered on the team.
9. The user that registered the player, added a new instance of the player to their account. Go back to step #4 above to request access to the new player.
10. If the team is listed but is still not showing up in the application, it likely means the organization has the season configured to end prior to today's date. If that is not correct, please contact your organization and ask them to verify that the end date of your team's season is configured correctly.

If you are non-parent team-staff:

If you are a non-parent member of the team staff and you do not see your team listed, the email address that you are logged in with is not listed as a staff member for that team. Please reach out to your organization to get your account added to the team staff.